Terms and Condition
- Scope of applicability
- Our Contract
- Delivery terms
- Cancellation rights
- Payment terms
- Companies inside the EU
- Packing station
- Transport damage
- Reservation of ownership
- Contract retention
- Online dispute resolution
Scope of applicability
Following terms and conditions (AGB) count for consumers or entrepeneurs for all orders via our online shop.
A consumer(Verbraucher) is each natural person, that concludes a legal transaction, which is not part of the person’s professional life. An entrepreneur(Unternehmer) is a natural or legal person or a partnership, that concludes a legal transaction, in order of commercial or independent business.
These terms and conditions continue to have an effect for future business relations between Nain Trading and entrepreneurs, without repetitively having the duty to point them out. If the entrepreneur uses his own terms and conditions we hereby disagree with them; they only become part of this contract if we give explicit approval.
Your order (pushing the order button) is an offer to Nain Trading to buy the product(s) in your order. We accept your offer by sending you the Order Confirmation, at the latest by dispatching the product(s) to you.
Prices for deliveries within the EU all entail the statutory VAT in the amount of 19 %.
For deliveries to Switzerland or other non-EU-countries the VAT does not apply and we only charge net prices. UPS will tax the products according to the law of taxation and customs law of the country of delivery upon reception. Possible extra charges of your country of destination will be charged after delivery by customs. These extra charges can be reviewed further down, where you can see the "extra charges through taxes and customs", after choosing a country.
Commercial customers outside Germany with VAT identification number will be supplied within the EU to net prices according to the rules of pre-tax deduction.
In cooperation with our shipping partners UPS, FedEx, DPD we deliver our products into the whole wide world.
Orders made until 02:00 p. m. of a working day will be delivered the same day. The delivery time takes about 2-6 days. Shipments will be delivered on working days between 09.00 a. m. and 05:00 p. m.
To show delivery regulations for your country please choose your country from this list:
Important note for deliveries to United States:
Unfortunately we are not able to deliver you the chosen product(s) for the same regulations as they are valid for other countries. Of course you can still order, but you would have to pay all shipping fees and duties. We will only charge the net price. The products will be taxed in accordance with the tax and duty law of the destination country when handed out to UPS/DHL/FedEx/DPD. Possible extra charges by your destination country will be charged after delivery.
Shipping costs insideUnited States:
Cancellation rights (Inside United States)
Instruction on statutory right to cancellation.Right of cancellation
You have the right to cancel your order without giving any reason within 14 days.
The cancellation period starts 14 days from the day on which you or a third party indicated by you, other than the carrier, receives the goods purchased or last good, lot or piece if the order relates to goods multiple lots or pieces delivered separately.
You must inform us (Nain Trading GmbH, Brook 7, 20457 Hamburg, firstname.lastname@example.org, phone: 004940326634) of your decision to cancel your order (for example with per mail, telefax or email). You may also use our standard form.
To meet the cancellation deadline, it is sufficient for you to send your communication on the exercise of the right to cancellation before the cancellation period has expiredEffects of cancellation
If you cancel your order, we will reimburse all payments received from you for the goods purchased except the delivery fees. This reimbursement will be made without undue delay and, by no later than 14 days from the day on which we received your communication on the cancellation of this order. For such reimbursement we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Note that you must send back the goods without undue delay and in any case by no later than 14 days from the day on which you communicate to us your cancellation of this order. To meet the deadline, it is sufficient for you to send the goods before the period of 14 days has expired. The return the goods is at no cost for you, since we carry the shipping fees. You will only have to pay compensation for any deterioration of the goods if the value of the goods diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).
- The right to cancellation does not exist or lapses, as the case may be, in the case of contracts regarding:
- The delivery of products made especially and individually for the consumer.
Of course our products are warranted. The warranty is given for one year after receiving the product. If the consumer makes use of the warrant at it shows itself that the mistake relies on outside influences, the customer may pay the reparation. Our personnel decides whether the mistake relies in fabric or outside influences by the consumer after receiving the product. In case of warranty the shipment is free for the consumer.
Nain Trading uses SSL (Secure Socket Layer). Therefore your data is secure from third parties. Even banks use this system so you can be sure that your data is safe.
Nain Trading offers you following ways to pay- Prepayment / Bank transfer
Using prepayment you will receive our banking information with the order confirmation and deliver as soon as we receive the payment.- PayPal
You can pay easily with the online payment system PayPal. Notice that you need to be registered to use the system. You will receive more information during the process- Credit card payment
accepts VISA, Verified by VISA, MasterCard, MasterCard SecureCode and American Express. During the procedure you have to enter your credit card number. This will be recorded by Wirecard AG and only be delivered to the directly involved credit card companies.
Nain Trading does not save your credit card information. All data will be SSL secured.
Companies inside the EU
Commercial customers with a VAT number outside of Germany will be supplied in accordance with the rules of the simplified input tax deduction also inside the EU with net prices. Please contact our Customer Service via email (email@example.com) or phone.
We do not deliver to packing stations.
Visible damages of the product have to be reported immediately to UPS/FedEx/DPD/DHL. Non-visible damages have to be reported to UPS/FedEx/DPD/DHL immediately after detection.
Reservation of ownership
The goods remain our property until they are fully paid.
We will save the text of the contract and send you the order data and the full terms and conditions via Mail. You can always view the terms and conditions right here on our website. You can view your past orders after logging in to our Costumer-Login.
Online dispute resolution
Online dispute resolution after Art. 14 I ODR-VO: The European commission provides a platform for online dispute resolution which can be found following this link http://ec.europa.eu/consumers/odr/